Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBLIB511 Mapping and Delivery Guide
Research and analyse information to meet customer needs
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBLIB511 - Research and analyse information to meet customer needs |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to provide customers with access to, and an analysis of, diverse and complex sources of information.It applies to individuals working in public, corporate or institutional libraries, record management units, government departments, tourist information centres, community advisory organisations or other library and information services contexts, who respond to complex information needs, working autonomously with limited guidance from others.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Information Services field of work and include access to: opportunities for interaction with others to reflect the communication and negotiation aspects of this unit access to: relevant policies and procedures documents a range of information sources and information systems special purpose tools, equipment, materials and industry software packages. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse information needs |
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Element: Implement strategies to locate difficult to find information |
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Element: Ensure quality of customer service |
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